Consumer Relations
What is Nintendo's view on consumer relations?
We learn from consumer feedback and strive to create even higher quality products so that our consumers can always enjoy using them safely and comfortably.
What kinds of tests does Nintendo conduct to ensure product reliability and safety?
In order to ensure product reliability and safety, Nintendo has established an internal product quality testing department and conducts product quality tests based on strict evaluation standards.
Examples:
Gaming Systems
amiibo
In addition to those mentioned above, we conduct various other tests. For example, we create special environments where the temperature or humidity is set to a fixed level, and then check if the product operates correctly in such environments.
What software rating systems exist in each region?
We display age classifications according to the content of the software, based on the rating systems of the countries and regions where Nintendo products are sold. Some examples of rating systems are as follows:
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Ratings used in Japan include the CERO ratings and the IARC generic ratings.
For more information, see the following page.
https://www.nintendo.co.jp/support/rating/index.html (Japanese)Rating systems in use outside of Japan are introduced on the following sites.
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U.S. and Canada (ESRB)
https://en-americas-support.nintendo.com/app/answers/detail/a_id/1398 (English) -
Mexico (Clasificación de contenidos de videojuegos)
https://es-americas-support.nintendo.com/app/answers/detail/a_id/61166/ (Spanish) -
Brazil (Classificação Indicativa)
https://pt-americas-support.nintendo.com/app/answers/detail/a_id/61167/ (Portuguese) -
Europe (PEGI) * Excludes Germany
https://www.nintendo.co.uk/Support/Parents/Age-Rating/The-PEGI-age-rating-system/The-PEGI-age-rating-system-660719.html (English) -
Germany (USK)
https://www.nintendo.de/Hilfe/Eltern/Altersfreigabe/Das-System-der-Altersfreigabe/Das-System-der-Altersfreigabe-660719.html (German) -
Australia/New Zealand
https://www.nintendo.com.au/legal/game-classifications (English)In addition, there are GCRB/GRAC ratings used in South Korea and GSRMR ratings in Taiwan.
Are parents and guardians able to monitor the software titles played and play time?
Please see this page.
What can you do with Parental Controls?
Please see this page.
What consumer support is offered at overseas subsidiaries?
As in Japan, our overseas subsidiaries each have their own consumer support departments to answer consumer inquiries.
For further information about services in each country, please visit your country's website.