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Q & A

Consumer Relations

What is Nintendo's view on consumer relations?

We carefully consider consumer concerns and endeavor to continually create even higher quality products so that our consumers can always enjoy using them with comfort.

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What kinds of tests does Nintendo conduct to check product quality and safety?

Nintendo established an internal testing department to check product quality and safety based on strict internal design safety standards.

Examples:

Video Game System Hardware

PHOTO - Keying (Typing) Durability Test Keying (Typing) Durability Test:
Checks durability by striking buttons repeatedly.
PHOTO - Compression Test Compression Test:
Checks endurance of product packaging to weight when stacked during transport.
PHOTO - Vibration Test Vibration Test:
Checks product packaging strength during transport by shaking the packaging.
PHOTO - Wear tesT Wear Test:
Checks wear by rubbing the product surface.
PHOTO - Drop tesT Drop Test:
Checks durability of product parts by dropping them from a set height.
PHOTO - Hinge tesT Hinge Test:
Checks hinge durability by opening and closing repeatedly.
PHOTO - Flexural tesT Flexural Test:
Checks the strength of each cable when bent.

amiibo

PHOTO - Tension Test Tension Test
Checks whether parts can be pulled apart easily and, if so, whether they break off safely.
PHOTO - Torque Test Torque Test
Checks whether parts easily break when twisted and, if so, whether they break off safely.
PHOTO - Pointed Object Test Pointed Object Test
Checks whether pointed parts are dangerous or not.
PHOTO - Small Parts Test Small Parts Test
Checks whether parts are large enough that they cannot be accidentally ingested.
PHOTO - Bite Test Bite Test
Checks whether parts can be bitten off or not.
PHOTO - Drop Test Drop Test
Checks durability of products by dropping them from a set height.

In addition to the tests mentioned above, we conduct various other tests. For example, we create special environments where the temperature or humidity is set to a fixed level, and then check if the product operates correctly in such environments.

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What software rating systems exist in each region?

Nintendo complies with the unique rating systems of each country/region to which it distributes its products. Games are assigned a rating based on their content.
Some examples of rating systems are as follows:

 In addition, there are GCRB/GRAC ratings used in South Korea and GSRMR ratings in Taiwan.

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Are parents and guardians able to monitor the software titles played and play time?

The Nintendo 3DS family of systems (Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS, New Nintendo 3DS, New Nintendo 3DS XL, and New Nintendo 2DS XL) automatically record software titles and play/access times, and parents and guardians can check which titles were played and for how long.

With Nintendo Switch, use of the system can be monitored on a smart device with the free application, Nintendo Switch Parental Controls.

Displayed under:
"Activity Log" on systems in the Nintendo 3DS family
Nintendo Switch Parental Controls (function of the hardware system and smart-device application) on Nintendo Switch

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What can you do with Parental Controls?

Nintendo has integrated the Parental Controls feature into all game systems which have been released since December 2006. Parental Controls enable parents and guardians to restrict access to certain games and content, internet access, online communication, and the ability to, for example, purchase or download certain software and content from Nintendo's online stores.

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Customer service at overseas subsidiaries

As in Japan, our overseas subsidiaries each have their own customer service departments that handle consumer inquiries.

For further information about services in each country, please visit your country's website.

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