CSR Information

Putting Smiles on the Faces of Everyone Nintendo Touches

Q&A About Nintendo's CSR

Consumer Relations

What is Nintendo's view on consumer relations?

We learn from consumer feedback and strive to create even higher quality products so that our consumers can always enjoy using them safely and comfortably.

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What kinds of tests does Nintendo conduct to ensure product reliability and safety?

In order to ensure product reliability and safety, Nintendo has established an internal product quality testing department and conducts product quality tests based on strict evaluation standards.

Gaming Systems

Keying (Typing) Durability Test:
Checks durability by striking buttons repeatedly.

Compression Test:
Checks endurance of product packaging against weight when stacked during transport.

Vibration Test:
Checks ability of product packaging to withstand shaking during transport.

Abrasion Test:
Checks the ability of a product to withstand abrasion.

Drop Test:
Checks durability of each part of a product by dropping it from a set height.

Hinge Test:
Checks hinge durability by automatically opening and closing repeatedly.

Flexural Test:
Checks the strength of each cable when bent.


Tension Test:
Checks whether parts can be pulled apart easily and, if so, whether they break off safely.

Torque Test:
Checks whether parts easily break when twisted and, if so, whether they break off safely.

Pointed Object Test:
Checks whether pointed parts are dangerous or not.

Small Parts Test:
Checks whether parts are large enough that they cannot be accidentally ingested.

Bite Test:
Checks whether parts can be easily bitten off or not.

Drop Test:
Checks durability of products by dropping them from a set height.

In addition to those mentioned above, we conduct various other tests. For example, we create special environments where the temperature or humidity is set to a fixed level, and then check if the product operates correctly in such environments.

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What software rating systems exist in each region?

We display age classifications according to the content of the software, based on the rating systems of the countries and regions where Nintendo products are sold. Some examples of rating systems are as follows:

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Are parents and guardians able to monitor the software titles played and play time?

What can you do with Parental Controls?

What consumer support is offered at overseas subsidiaries?

As in Japan, our overseas subsidiaries each have their own consumer support departments to answer consumer inquiries.

For further information about services in each country, please visit your country's website.

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